Returns & Exchanges

Due to the perishable nature of our caviar and fine foods, we cannot accept physical returns of products once they have been delivered. If your order arrives damaged or fails to meet our quality standards, please contact our concierge team within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Upon Arrival

  Immediately examine your package and check that the cooling elements are intact and the caviar jars remain chilled and sealed.

• 2.
  Document Issues

  In the event of damage or temperature compromise, take clear photographs of the product, the packaging, and the shipping label.

• 3.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of receipt with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Our quality assurance team will review your claim and, if approved, will initiate a priority replacement shipment or issue a full store credit.