Frequently Asked Questions
Discover everything you need to know about the world's finest caviar and our delivery process.
How is my caviar shipped to ensure freshness?
All Imperia Caviar orders are shipped in custom-designed thermal packaging with frozen gel packs via overnight shipping to maintain a consistent temperature of 28°F to 32°F during transit.
How long does the caviar stay fresh after delivery?
Unopened tins stored in the coldest part of your refrigerator can last up to 4-6 weeks. Once opened, we recommend consuming the caviar within 48 hours for the best flavor and texture.
Do you offer international shipping?
Due to the perishable nature of our products and CITES regulations regarding the international trade of sturgeon, we currently only ship within the United States.
Is your caviar sustainably sourced?
Yes, we are committed to environmental responsibility. All our caviar is sourced from eco-friendly, state-of-the-art aquaculture farms that adhere to strict sustainability protocols and CITES regulations.
What is your return policy for perishable goods?
Since our products are perishable, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern digital payment options like PayPal, Apple Pay, and Google Pay.